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Frequently Asked Questions
Chaglo
How can I feature your brand and/or products?
For general inquiries, email us at hello@chaglo.com
For press and media inquiries, email PR@chaglo.com
I would love to carry Chaglo products in my store/spa/gym, who should I speak to?
Please send all wholesale and retail queries to partners@chaglo.com.
Where is your company, and where are your products made?
We have offices in Singapore and Shanghai. Our products are made in Korea.
Our Products
How do I know when my product will expire?
Expiration date: You can find the expiration date at the bottom of the product. If you're unsure about how to read the date, feel free to email us at hello@chaglo.com with the order number for assistance. Shelf life of our products is 18 months from the data of manufactureKeep our products at a cool place away from Sun and heat as heat will affect its efficacy.
Can I consume your products during pregnancy?
Congratulations! While we endeavour to be your trusted anti aging expert, we strongly recommend you speak to your doctor for the best advice on what products you should and should not use when pregnant.
Is Chaglo RSA1.0 suitable for all skin types?
Yes. Chaglo RSA 1.0 works on all skin types. It can help make skin plumper, more youthful, and give you a natural glow from within. To reach and assure the highest level of quality and product safety, we are following ISO and FDA standards and strict regulatory requirements set. All our products contain skin friendly ingredients too boost skin health and formulated with the target of minimizing the risk of irritation and allergies. However, if you are allergic to seafood then you need to be mindful as Chaglo RSA 1.0 contains collagen peptides from marine sourcesSo here’s to happy skin indeed!
How fast can I see results?
We recommend drinking one bottle of Chaglo RSA 1.0 daily for the best results. You will notice results as fast as 14 days but do continue drinking Chaglo RSA 1.0 for sustained and more visible improvements to your skin.
What does Chaglo taste like?
Strawberry and Mixed Berries
What are the benefits of consuming Chaglo ?
Brighter Skin, Reduction in Fine Lines and Wrinkles, Increase Skin Elasticity, Minimise appearance of pores, provide UV protection, evens skn tone and pigmentation
Is Chaglo safe for long-term consumption?
Yes, Chaglo is safe for long-term consumption. It is made with natural ingredients and is rigorously tested for hundreds of contaminants and impurities to guarantee we’re delivering the highest quality nutrients available.
Will my skin revert back to its original condition if I stop drinking Chaglo?
Yes. Our skin produces lesser collagen, elastin and hyaluronic acid due to age, environment and lifestyle habits.
Why is Chaglo in a drinkable format?
Chaglo is formulated in liquid form for faster absorption as it is pre-dissolved and ready for the digestive system. Convenient, light weight and easy to carry for on the go consumption.
Does Chaglo have any side effects?
There are no known side effects associated with Chaglo.
Is it safe to consume Chaglo with other drugs or supplements?
We recommend that you speak to your doctor for the best advice on what products you should and should not use with your current medication.
How should I store Chaglo ? Should I keep it refrigerated ?
We recommend storing Chaglo in a cool and dry location, away from direct sunlight. There is no need to refrigerate Chaglo, but it tastes better chilled!
Is Chaglo safe for children?
We recommend consulting a qualified healthcare professional before giving Chaglo to children under 16 years old.
I have (any kind of illness like hypertension, diabetes, fatty liver, etc.). Is it still safe to consume Chaglo?
We recommend those with pre-existing health conditions to consult a qualified healthcare professional before consuming Chaglo.
How do I know if the Chaglo I have is authentic?
We strongly recommend purchasing Chaglo from our website only to ensure product quality and authenticity.
Order & Shipping
How do I know If my order has been placed successfully?
Once your order is placed successfully, you will receive an auto-generated email confirmation within minutes of placing your order online. Please ensure that the email provided to us is valid.If you have not received your confirmation email within 10 minutes of placing the order, please check your spam folder.
What Payment Options are available?
Credit Card, Debit cards, PayPal, Paynow, and Atome.
I want to order. Can I pick it up at your office?
Self-collection is available for SG customers. Please contact us at support@chaglo.com so we can share the details with you.
What are your shipping options?
<!--br {mso-data-placement:same-cell;}-->Free Standard shipping - typically takes 1-3 working daysExpress shipping - typically takes 1 day.Please note that there will be $20 extra fee charged for express shipping.
Do you provide international shipping?
<!--br {mso-data-placement:same-cell;}-->Yes, we offer free international shipping to selected countries. During the checkout process, you can enter your delivery address to check if we deliver to your country
Do you offer free shipping?
Shipping is free for Singapore and selected International Orders
How do I track my shipment?
Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number to track the status and estimated delivery date of your package.
What happens if my package is lost or stolen during shipping?
We understand the concern. If your package is lost or stolen during shipping, please contact our customer support immediately. We will work with the shipping provider to investigate the issue and resolve it promptly.
Can I change my shipping address after placing the order?
If you need to change your shipping address after placing the order, please contact us as soon as possible. We will do our best to update the address, but we cannot guarantee changes after the order has been processed for shipping.
Do you offer same day delivery?
Yes, same day delivery is only available for Singapore Orders and there will be an $20 fee. Please reach out to us if you have any urgent request and we will do our best to assist you.
Do I have to pay for shipping?
We offer free shipping to all our customers in Singapore. Our products are couriered directly to your doorstep. For our International customers, we charge a subsidized shipping rate.
How long will shipping take?
Delivery will take between 3-5 working days and handled by our logistics partners.
What if no one is at home to take delivery?
Delivery will take between 3-5 working days and handled by our logistics partners.
I did not receive my order, what can I do?
In case your order is delayed or missing, please reach out to us at support@chaglo.com as soon as possible and we will go above and beyond to assist you with all the information you need.
Do you deliver to PO boxes or DHL ServicePoints?
We regret to inform you that we do not deliver to PO boxes or DHL ServicePoints at this time. For the most reliable and efficient delivery, we require a physical address where our carrier partners can successfully deliver your orders. We apologize for any inconvenience this may cause and appreciate your understanding.If you have any further questions or need assistance with delivery options, please don't hesitate to contact us support@chaglo.com and we will endeavor to be in touch within 72 hours.
100% Moneyback Guarantee
Results You'll Love or It's On Us (100% Money Back Guarantee)
We wholeheartedly believe in the efficacy of our formulations and hope you love them as much as we do. If for some reason you are not 100% satisfied with our products, we’ll give you a full refund provided the unopened bottles are returned to us within 20 days after receiving your purchase.
Refunds, Returns & Exchange
What is your refund policy?
We stand behind the quality of our products and offer a 20-day guarantee. If, within 20 days of your purchase date, you find that our product is not suitable for your needs, we will be happy to provide you with a refund. The refund amount will automatically be applied to your credit card or original method of payment, within a certain amount of days. Maximum limit is one refund claim per customer and a refund amount not exceeding S$350.
How long does it take to receive a refund?
Once we receive the returned item, it typically takes 1-3 business days to process the refund. The exact time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.
Is there a time limit for requesting a refund?
Yes, refund requests should be made within 20 days of the original purchase date. Beyond this period, we may not be able to process the refund.
What is your return policy?
Our products are backed by a 20-day money-back guarantee. If you find that our product isn't meeting your expectations within 20 days of purchase, we're here to help. You can request a full refund, provided that any remaining unopened bottles are returned to us. Please note that returned products that are damaged, used or not in their original packaging or condition will not be accepted.
Are there any return shipping fees?
Please note that shipping costs for returned items are to be borne entirely by the customer and will not be refunded.
How to return?
Submit a return request to support@chaglo.com stating your order number and reason for return. We will send an EzyReturn tracking number once your return request has been processed (1 - 3 days). Go to any POPStation and at the POPStation select "return my parcel" and choose "I don’t have a label and need to print." Enter your EzyReturn tracking number, collect, and attach the printed label to your parcel. Then, select "scan barcode on EzyReturn label" and follow the on-screen instructions.
How long does it take to process a return?
Once we receive the returned item, it typically takes 1-3 business days to process the return and issue the refund. Please note that depending on your payment method, it may take an additional few days for the funds to appear in your account.
What should I do if I receive a damaged or defective item?
We apologize for any inconvenience caused. Please contact our customer support immediately or within 30 days of receipt with photos and description of the issue, and we will arrange for a replacement or issue a full refund, including any return shipping costs.
Monthly Subscriptions
How does subscription work?
If you are looking for regular consumption of our products to get the best for your health and skin then the monthly subscription plan is best for you. If you subscribed we will ship your order in 1-3 business days then your future deliveries be on the 28th day from when you received the last order. Eg. If you received your first order on Monday 30 Dec 2024, you will receive the next order on 27 Jan 2025. Please be advised that it is auto renew subscription and we have 2 minimum cycles of orders before the cancellation. This is to prevent abuse of our preferential rate for subscribers.
How do I start a subscription?
On the product page, select "Subscribe and Save". Enter payment details and hit Subscribe. Our logistics team prepares to ship your supply on the same day, every 28 days.
Why is there a 2-cycle minimum when opting in for monthly subscription?
We do this to ensure that we can continue to offer a generous offer to those who opt-in. This is to prevent abuse of our preferential rate for subscribers.
What are the benefits of opting-in to monthly subscription?
You save $25 off every box of Chaglo. And if you're a Chaglo Affiliate programme member. You get an additional $25 cashback for every box purchased.
How do I amend the payment method/billing address for my monthly subscription?
Please follow the below steps to amend the payment method of your subscription:
1. Log into your account and select "Manage Subscription" under your account.
2. Select the subscription you wish to amend and click on "See more details."
3. Under the "Payment Details" tab, select "Update Payment". A request will be sent to the email used for registration.
4. Open the email titled "Edit your payment details" and select "Confirm payment information."
5. Key in the respective credit card details/billing address.
6. Select "Update card" and a confirmation message will indicate "Your payment details have been updated successfully." once the step has been successfully performed.
I forgot to update the address on my Auto-Replenishment and I received an order confirmation with an outdated address.
If your order has already been generated and the address indicated in the confirmation is outdated, kindly reach out to us at support@chaglo.com at the soonest and we will try our best to assist you. If the order has already been shipped or delivered, kindly note that we will be unable to reship a new order to your current address.
How does payment work?
Your subscription is commitment-free and can be canceled anytime after your second order. Your billing cycle begins on the day you enter your credit card details and hit the Subscribe button. A credit card or debit card is required for this. Subscriptions automatically renew on the same day according to your selected interval as long as your billing information is valid and you haven't canceled.
Is my card information safe?
Yes! We do not store any sensitive information on our servers. We use paypal as our payment processor, who have the most stringent level of certification available in the payments industry.
I no longer want to consume this product, can I cancel my subscription?
Yes, you can cancel your subscription anytime through our customer portalYou can also reach out to us at support@chaglo.com and we will assist with your cancellation.
Payment Information
What forms of payment do you accept?
We accept all major credit cards, Paypal, Google Pay, Paynow.
When will my credit card be charged?
Your card will be charged once the transaction has been processed successfully.
What is Atome?
Atome is a "Buy Now, Pay Later" (BNPL) payment service that allows you to split your purchase into three equal, interest-free payments. This lets you buy the items you want today and pay overtime.
How does Atome work?
When you choose Atome at checkout, your total purchase amount is divided into three or six equal payments. The first payment is made at the time of purchase, and the remaining payments are due monthly dependent on the chosen plan. An account is needed to use the Atome app, please follow the instructions to create an account here.
How do I use Atome at checkout?
To use Atome, simply select it as your payment method at checkout. You’ll be redirected to the Atome platform to log in or create an account if you don’t have one. Follow the prompts to complete your first payment, and your order will be processed.
What happens if I miss a payment?
If you miss a scheduled payment, Atome may charge a late fee. For more details on late fees, please check Atome’s terms and conditions on their website.
How do I manage my Atome payments?
You can manage all of your Atome payments through the Atome app, where you can view upcoming payments, update payment methods, and get reminders.
Can I return items purchased with Atome?
Yes, our usual return policy applies to orders made with Atome. Once we process your return, the refunded amount will be updated in your Atome account. For more information on how refunds work, please contact Atome’s customer service.
Loyalty Points
How do I start earning Loyalty Points?
You will receive 2000 Loyalty Points the minute you sign up as a Chaglo Member. Signing up as a Chaglo Member is Free.
How many Loyalty Points can I earn?
You earn 1 point for every dollar spent.
What can I use the Loyalty Points for?
100 Points = $1 which can be used to offset any future purchase
Do the Loyalty Points expire?
No, they do not expire.
What is the minimum spend required for each point redemption?
There is no minimum spend on any redemption. Eg. If you have accumulated 18,900 points ie. $189. And you use it to offset the purchase 1 box of Chaglo, that box of Chaglo will be $0.
Can Loyalty Points be used on top of discounts?
Yes they can. Think of Loyalty Points as digital cash which you can use to pay for a product after discount at check out.
How can I check my points balance?
You can check your point balance by clicking on on the "REWARDS POINTS" section under your user account.
Discount Codes
Can discount codes be refunded?
Coupon codes are considered a discount. The value of the discount will not be refunded when your return or exchange is processed. Coupon codes and discounts will not apply to refunds.
How do I apply a discount code?
Simply apply your discount code during checkout. Only one discount code can be used at a time.
