Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Chaglo.com (the “Site”).

1. Personal Information we collect

When you visit the Site, we collect certain information about your device - information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we collect information about the individual web pages or products that you view, websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

When you make a purchase or attempt to make a purchase through the Site, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

Personal Information refers to both "Device Information" and "Order Information".

2. How Device Information is collected

Cookies - data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

_session_id: A unique token that stores information about your session._shopify_visit: Stores data for internal statistical tracking.

_shopify_uniq: Counts the number of visits to our store by a single customer.cart: Stores information about your cart's contents.

_secure_session_id: A unique token used if the shop has a password.

storefront_digest: A unique token to determine if the current visitor has access.

PREF: Set by Google and tracks visitors and sources.

Log files - track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. Web beacons, tags, and pixels - electronic files used to record information about how you browse the Site.

3. How do we use your personal information

Order Information:

a. Fulfill any orders placed through the Site. (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)

b. Communicate with you. Screen our orders for potential risk or fraudd. In line with the preferences and permissions you have shared with us, provide you with information or advertising relating to our products or services.

Device Information:

a. Screen for potential risk and fraud (your IP address)

b. Improve and optimize our Site through analytics

4. Third Party Services

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Third-party service providers, like payment gateways, process your information only to the extent necessary to perform the services required for your purchase. Each provider has its own privacy policy regarding your information.

When you leave our website or are redirected to a third-party site or application, you are subject to their respective privacy policies and terms.

We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Disclosure

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

6. Shopify

Our store is hosted on Shopify Inc., providing the e-commerce platform for us to sell our products to you. Your data is stored securely through Shopify’s data storage, databases, and general Shopify application, all protected behind a firewall.

If you select a direct payment gateway to complete your purchase, Shopify will store your credit card data, encrypted in accordance with Payment Card Industry Data Security Standard (PCI-DSS) requirements. Your purchase transaction information is retained only as long as necessary to complete your transaction securely.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Data Security

We take precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Credit card information is encrypted using secure socket layer technology (SSL) and stored securely with AES-256 encryption.

9. Changing to this Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@chaglo.com or by mail using the details provided below:

Chaglo
[Re: Privacy Compliance Officer]
Levana Group Pte Ltd, 114 LAVENDER STREET, #10-06/07, CT HUB 2, Singapore 338729