Order & Shipping Policy
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How do I know If my order has been placed successfully?
Once your order is placed successfully, you will receive an auto-generated email confirmation within minutes of placing your order online.
Please ensure that the email provided to us is valid.If you have not received your confirmation email within 10 minutes of placing the order, please check your spam folder.
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What payment options are available?
Credit Card, Debit cards, PayPal, Paynow, and Atome.
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I want to order. Can I pick it up at your office?
Self-collection is available for SG customers. Please contact us at support@chaglo.com so we can share the details with you.
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What are your shipping options?
Free Standard shipping - typically takes 1-3 working daysExpress shipping - typically takes 1 day.
Please note that there will be $20 extra fee charged for express shipping.
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Do you provide international shipping?
Yes, we offer free international shipping to selected countries.
During the checkout process, you can enter your delivery address to check if we deliver to your country.
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Do you offer free shipping?
Shipping is free for Singapore and selected International Orders
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What happens if my package is lost or stolen during shipping?
We understand the concern. If your package is lost or stolen during shipping, please contact our customer support immediately. We will work with the shipping provider to investigate the issue and resolve it promptly.
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Can I change my shipping address after placing the order?
If you need to change your shipping address after placing the order, please contact us as soon as possible. We will do our best to update the address, but we cannot guarantee changes after the order has been processed for shipping.
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Do you offer same day delivery?
Yes same day delivery is only available for Singapore. Orders and there will be an $20 fee.
Please reach out to us if you have any urgent request and we will do our best to assist you.
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Do I have to pay for shipping?
We offer free shipping to all our customers in Singapore. Our products are couriered directly to your doorstep. For our International customers, we charge a subsidized shipping rate.
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How long will shipping take?
Delivery will take between 3-5 working days and handled by our logistics partners.
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What if no one is at home to take delivery?
Our dispatch service will also be in touch with you to arrange delivery times at your convenience.
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I did not receive my order, what can I do?
In case your order is delayed or missing, please reach out to us at support@chaglo.com as soon as possible and we will go above and beyond to assist you with all the information you need.
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Do you deliver to PO boxes or DHL ServicePoints?
We regret to inform you that we do not deliver to PO boxes or DHL ServicePoints at this time. For the most reliable and efficient delivery, we require a physical address where our carrier partners can successfully deliver your orders. We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any further questions or need assistance with delivery options, please don't hesitate to contact us support@chaglo.com and we will endeavor to be in touch within 72 hours.
