Monthly Subscriptions

How does subscription work?

If you are looking for regular consumption of our products to get the best for your health and skin then the monthly subscription plan is best for you.

If you subscribed we will ship your order in 1-3 business days then your future deliveries be on the 28th day from when you received the last order. Eg. If you received your first order on Monday 30 Dec 2024, you will receive the next order on 27 Jan 2025.

Please be advised that it is auto renew subscription and we have 2 minimum cycles of orders before the cancellation. This is to prevent abuse of our preferential rate for subscribers.

How do I start a subscription?

On the product page, select "Subscribe and Save". Enter payment details and hit Subscribe.

Our logistics team prepares to ship your supply on the same day, every 28 days.

Why is there a 2-cycle minimum when opting in for monthly subscription?

We do this to ensure that we can continue to offer a generous offer to those who opt-in. This is to prevent abuse of our preferential rate for subscribers.

What are the benefits of opting-in to monthly subscriptions?

You save $25 off every box of Chaglo.

And if you're a Chaglo Affiliate programme member. You get an additional $25 cashback for every box purchased.

How do I amend the payment method/billing address for my monthly subscription?

Please follow the below steps to amend the payment method of your subscription:

1. Log into your account and select "Manage Subscription" under your account.

2. Select the subscription you wish to amend and click on "See more details."

3. Under the "Payment Details" tab, select "Update Payment". A request will be sent to the email used for registration.

4. Open the email titled "Edit your payment details" and select "Confirm payment information."

5. Key in the respective credit card details/billing address.6. Select "Update card" and a confirmation message will indicate "Your payment details have been updated successfully." once the step has been successfully performed.

I forgot to update the address on my Auto-Replenishment and I received an order confirmation with an outdated address.

If your order has already been generated and the address indicated in the confirmation is outdated, kindly reach out to us at support@chaglo.com at the soonest and we will try our best to assist you.If the order has already been shipped or delivered, kindly note that we will be unable to reship a new order to your current address.

How does payment work?

Your subscription is commitment-free and can be canceled anytime after your second order.

Your billing cycle begins on the day you enter your credit card details and hit the Subscribe button. A credit card or debit card is required for this.

Subscriptions automatically renew on the same day according to your selected interval as long as your billing information is valid and you haven't canceled.

Is my card information safe?

Yes! We do not store any sensitive information on our servers. We use paypal as our payment processor, who have the most stringent level of certification available in the payments industry.

I no longer want to consume this product, can I cancel my subscription?

Yes, you can cancel your subscription anytime through our customer portalYou can also reach out to us at support@chaglo.com and we will assist with your cancellation.